Alan and Louise presented to members on ‘Lean management systems, how to build and sustain what you have built’.
They started by breaking down the components of their 12 month PDCA. This enabled a broader discussion on their approach to problem solving and standardized work. They spoke of how initial attempts to promote standardized work had been improved with the introduction of job instructions. This approach puts greater emphasis on skill development in engaging and instructing someone to perform a job.
The second section of the workshop involved a group discussion on key challenges faced attending members. This was followed by lunch and networking. A big thanks to Alan, Louise and Fonterra. Your contribution to the Ci forum is always valued and appreciated.
|However, I think highlight for many was when four employees shared their projects and how they had taken some basic Ci training and made a difference – authentic, engaging, brilliant – thanks Gallagher.|
NZ Sugar hosted a fantastic Go-see in May. Attendees from a good mix of organisations and industries learn't by seeing the culture-changing improvement programme in place at NZ Sugar. We were treated to a full tour of the Chelsea Refinery, but the real highlight was seeing how the entire team has focused on improvement activities. The team presentations at the end of the tour really demonstrated how everyone can become involved in continuous improvement - it's not just something to leave to a central team.
A big thank you to NZ Sugar for being wonderful hosts
|A group of forum members were privileged to spend a morning with Tait Communications during our Christchurch Go- See. We arrived at 9am to a warm welcome and a presentation of the mornings agenda from solutions Development Coach- Stefan Sohnchen.|
|Since introducing Lean to their organisation in 2006 Tait Communications has developed and refined their own approach to improvement, focusing on what works for them to get the best engagement and deliver results. The members were given a tour through both manufacturing and R&D sites.|
|The contrast demonstrated how similar tools and techniques can be adapted to different environments within the same facility, proving yet again that one size doesn’t fit all when it comes to improvement. The morning concluded with a presentation by Lean Development Change Manager - John Whittaker on their continuous improvement journey followed by lunch and some valuable discussion from our members. Feedback from members on the day was extremely appreciative with the following key learning’s expressed by members:
Thank you Tait Communications for hosting this successful Go-See. A special thanks to John Whittaker and Stefan Sohnchen.
|The group of Ci forum members attending the Genesis Energy Go-see were treated to a wonderful morning by our hosts. We saw the full Ci journey and shared some great project examples. The level of senior management support was evident, with the CEO, Albert Brantley, joining us for the first session where he shared his experience and commitment to Ci.|
|Fonterra Learning Site - Te Awamutu|
|On the 8th March, 10 of our members took a Go-see to Fonterra’s Learning Site in Te Awamutu. Mike Butler and Les Marr from Fonterra hosted an extraordinary day of learning and discovery.|
|""It was an awesome experience"." - Deepak Sachdev, Opn. Mgmt. & Tracking Manager, Telecom
IRD: Meeting Government & customer expectations for efficiency, cost savings and improved customer service
The Inland Revenue team gave us a great overview of their Lean Six Sigma Programme, including how they are building capability through their training programme and the benefits they have realised. They also shared how they are working across Government and with other Agencies, in particular how they have shared training with Ministry of Social Development; run a joint project with NZ Post and Datam; and outsourced their LSS skills to the Department of Prime Minister and Cabinet.
A highlight of this Go-see was the interview with their Commissioner, Bob Russell, and Deputy Commissioner, Carolyn Tremain, who demonstrated the strength of support provided from the top.
We've had feedback from members that a challenge in Ci is sustaining the gains, so the team ran a brainstorm activity on how to do just that. Here's the outcome!
"Great effort - it appears a lot of effort was made to make the event interesting, interactive and memorable. Definitely not a typical speaker-only presentation." - Ek Ngauv, Senior Business Analyst, Beca
With more than 50 members joining us for the Go-see hosted by Telecom, it was the largest we've held to date. And the beautiful appointed (and huge) conference room in Telecom's new state-of-the-art building 'Telecom Place' was the perfect setting for this event.
The Telecom team shared the building blocks of their programme, including how they support the business' Ci activities with Delivery Coaches and provide just-in-time training for teams working on improvement projects.
The Delivery Coaches ran an activity on Lean Thinking, which saw participants working in teams to demonstrate the difference between conventional planning mental models and Lean mental models. Some were brave enough to roleplay the differences - which went down a treat!